Shipping Policy as online CBD product retailer
Please note: Due to COVID-19, our shipping provider is experiencing delays.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped on weekendsor holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time
Standard- Orders under R800: 4-8 business days - R130.00
Standard- Orders over R800: 4-8 business days - FREE
Delivery delays can occasionally occur. COURIER-IT does not ship on Saturdays or Sundays, so delivery time does not include these days.
Shipment to P.O. Boxes or APO/FPO Addresses
CBDN ships to addresses within S.A.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties and Taxes
CBDN is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost & Damaged Shipments
CBDN is not liable for any products damaged or lost during shipping.
Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Our Returns Policy provides detailed information about options and procedures for returning your order.